If a patron wants to request an item and they are on chat, or on the phone, you can place the request on their behalf via Alma.
A patron may call, text, chat or email you in order to book an item, or piece of equipment, for future use. Here is how to handle those requests:
2. Give the slip(s) to the checkout desk worker. An example is listed below
Requesting a Summit Item for a Patron in Alma
NOTE: You must be logged into one of the front Checkout Desks using libcu1.
As soon as internet connection to Alma is restored you need to upload the offline file:
Its status is displayed in the Status column. To view details of a job, click View for the relevant job.
The Job Report page details the number of items processed successfully and unsuccessfully.
After the data file has been uploaded to Alma, you should rename the file with today’s date. C:\Users\Public\Dropbox\Alma Offline Circulation\OffCirc\files\ directory.
We rename the file with today’s date so new items will not be saved to it if Alma goes down again. The circulation supervisor will delete the file after they have had a chance to view it and fix any problems.