|Jerrie Lee Parpart||parparj||88419|
|Archives and Exhibits||208||88770|
|Classroom (Computer lab)||108||88902|
|Digital Media Center||228||88965|
|Fax Machine (Admin)||206||88399|
|Fax Machine (Public Services)||117||88645|
|Library Hours Recording||88018|
|Public Services Proctoring||117||88890|
|Shipping and Receiving||118||88643|
Campus Public Safety:
Office & Dispatch (Open 24/7): 8-8481
Cell Phone: (503) 932-3419
Emergency OFF-CAMPUS phone: (503) 838-1056
See infomration here: https://moodle.wou.edu/pluginfile.php/24438/mod_page/content/15/Phone%20Chart.pdf
Closing announcements are recorded and on a timer. Unusual hours or other circumstances may require “live” announcements. The Public Address (PA) system works through the telephone and may be used from the information, reference, and checkout desk phones.
Recorded messages. These are programmed to play before closing, including the adjustments needed for intersessions, extended hours, and holidays. They are written below in case of error or emergency.
30 minutes before close
The library will close in 30 minutes.
15 minutes before close
The library will close in 15 minutes.
1 minute before close
The library is now closing. Please exit the building at this time or move to the student lounge. It is located near the west entrance and is open 24 hours a day. Thank you.
At opening each day, check to see if the message light is on at the Information Desk telephone. If the light is on, there is a message waiting on Audix. The Audix System gives you several options at various points. Listen to the options and follow the instructions. The directions below are for retrieving messages only.
Familiar with your phone:
To Check Messages On Audix:
AIf you ever need to reset your phone, your password should be 123456
At the Information and reference desks we get many phone calls. Please remember that you are representing the university and the library! All calls should be handled in a professional, courteous manner. The Telephone Skills Review included in this section describes the
One of the challenges in being a student worker at the public service desks of the Hamersly Library is controlling the number and length of personal contacts with friends and fellow students. We recognize, however, that some of your effectiveness as a public services student worker is based on your being a student- sometimes you are in the same classes or involved in the same activities as the students who need your assistance. They may be more willing to approach you since you are also a student. Library staff members recognize that and value your hard work and assistance to them and library patrons.
However, when you are at work, you are expected to concentrate on your work tasks. When your friends come to your work site, they may not understand that you are on duty. You are certainly welcome to greet your acquaintances, but you must limit the interaction unless the student has a question or needs assistance. Please focus on providing assistance to them rather than engaging in personal conversations. The trick is to get out of the conversation gracefully. You might look for an opening to state that you have to get back to work. Find a method that works for you. We expect that you will make an effort to control these interactions.