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Hamersly Library

Information and Reference Desk: Technology

For students and staff of the information/reference desk

Guest Wireless Access

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Guest Wireless Access

Please note that wou-guest-open is not a secure wireless network – there is no encryption. Others could potentially “see” passwords and other information. This is similar to some “coffee house” networks. A user does not have to download any software or have the laptop checked for security software or operating system updates before accessing the wou-guest-open wireless network. You should inform guests about the unsecure nature of this network.


  • Open the network connections and select ‘wou-guest-open
  • They will be directed to a log in screen

  • Have them select “register for WOU Guest Wifi”
  • It will ask them to supply their name, email address, and phone number.
  • Then they must read through the terms and conditions. (It must be scrolled completely to the bottom for the “accept” button to appear)
  • Once they have read and accepted them, the “register” button becomes active and they can select it.

  • A message will be sent to their email and as a text message containing their username and password. These will become active shortly after submission (it may take a few moments).

To ensure the security of their information, guest users should make sure that the Network Location for ‘wou-guest-open’ is set to ‘Public Network’


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Choose a Printer:

At this time, library workstations default to a pdf maker or The Fee payment Computer. This tends to be confusing for students who are printing for the first time. Show patrons how to select a printer in the library (Lab HL-Ref, HL-Color, HL-Alcove, or HL-108).  The color printer debits more than the black and white (color = 5credits, B&W = 1credit).

Checking Print Credits:

Go to  The student will be prompted to login using the network username and password. Logging into WOU Online will also allow the student to see how many print credits they have available.

Pamphlet Style Printing:

To print a double sided document with both sides oriented like a pamphlet, select your printer and then click Preferences or Properties. There is an option under single-sided or double-sided printing that says "Flip on Short Edge." Select this option and your document will print with tops to tops and bottoms to bottoms.

Printing on Custom Paper:

In the print dialog, after choosing your printer, go into properties and choose "Manual Feed." Then select the type of paper the patron is printing on, and hit print.

Go to the printer you selected and you will find the notification light is green and the screen says to open the manual feed tray. Open the manual feed in the front and place the custom paper inside. The printer should grab the paper and start printing automatically.
NOTE: we do not provide cardstock, or any other alternate paper types. Patrons must bring their own.

Printing from SPSS/SAS

One method is to Save As... from SPSS to an Excel file.  Save the resulting file on the H drive and then open and print that file.

SPSS is available on the VDI computers, so students should not access it through the Terminal Server. SAS is only available through the Terminal Server. If a patron needs to print from SAS, have them output the file as a .rtf (Microsoft Word) file on their H: drive. Then open it in the normal VDI and print from there.

When/how to load paper:

You will know that a printer needs paper if the digital screen says Load Tray 3 (or any other tray). You can get the paper from the cabinet below the reference desk.

  1.     Open the tray needing paper
  2.     Take out a new ream of paper, unwrap it, and load it into the paper tray. If the tray was empty, the entire ream should fit inside. 
  3.     Push the tray back in. Any print jobs in the queue should now print.
  4.     Recycle the ream wrapper.

Printer jams:

Open the front of the printer using the tab on the front door. Usually the paper will be there, if not, pull out the paper trays and inspect for jammed paper. Remove the jammed paper and put the machine back together. This will usually fix a jam.

Ink low / Ink out:

All the printers are checked periodically to make sure that they are loaded with solid ink blocks. If you see an ink low/out message, open the ink drawer at the top of the printer and determine which ink blocks need loaded. Replacement blocks are located in the bottom cabinets immediately behind the reference desk.

Replacing ink blocks:

Each color block has its own specific shelving column in the printer so make sure you’re loading the correct one in each area; the printer lid is labeled to show which ones go where. Take a tray of blocks with you and reload the block columns. When you are done, close the printer lid and recycle any plastic or boxing.

Replacing Maintenance Kits:

Occasionally the printer will request you to replace the maintenance kit. Replacement parts can also be found in the bottom cabinets immediately behind the reference desk. Take the new maintenance kit out of the box, pop open the door on the right side of the printer (as you’re facing it), and pull out the old kit. Place the old kit in the box and replace it with the new one. If left on its side or upside down, the old kit will leak, so mark which side is up on the box and place it on the recycling rack in the loading dock room.

If you use the last maintenance kit, notify one of the staff members so that they can request more from UCS.

Printing from Personal Laptops

Due to security concerns, UCS has disabled the ability to map personal laptops to any of the print servers. If a patron would like to have something printed, they can  access a browser version of the VDI client at . This will allow them to print any materials saved on their H: drive or from an email address to a library printer.


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Print Credits

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 Print Credits

Print account refund/credit

If there is a printing error and a student needs to have their account credited,
please write down the following information and give to supervisor.

  • Date
  • Time
  • Student's name
  • Student's login name
  • Student's V#
  • Number of credits to reimburse
  • Name of the document they were trying to print
  • Description of problem
  • Student's signature
  • Your legible name or initials

The refund slips are located at the Information desk in the file drawer. Under 'forms' there is a file called 'Print credit forms'.
Put completed forms in supervisor's in-basket and she will email the request to

Purchasing print credits

Students can purchase print credits through the wolf web.
To access wolf web:

  • use the direct link to the Wolf Web page: (or use the campus quicklinks menu by selecting Register Online from the drop down menu)
  • Log in with pawprint
  • Select 'student menu' after logging in
  • Select 'add print credits'
  • Verify that the user name listed is correct
  • Select the amount to add
  • Check print queue to verify that credits have been added at

The student can pay the charge at the cashier's office or be billed during the monthly billing cycle.


Staff Printing

Staff members are no longer given print credits. If a staff member wishes to print to a public printer, then they will have to purchase print credits through the Portal.


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Computer Workstation Use Policy

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Computer Workstation Use Policy

Hamersly Library provides access to the reference area workstations for educational purposes including reference, research and class assignments. The Library adheres to Western’s policy for Acceptable Use of Computing Resources.

Primary Users
Students, faculty and staff of Western Oregon University
are considered primary users and will be given priority in the use of the workstations. High school students who are also enrolled in classes at Western are considered primary users. Use is limited to 30 minutes if other primary users are waiting.

Community Users
Community members, eighteen years of age and older may use the workstations for educational purposes, but only during hours of low use when workstations are still available to primary users.

High School Students
High school students may have community user privileges only if accompanied by a parent, legal guardian, or teacher, or with identification showing they are part of a WOU sponsored program, or with pre-arranged permission slips from a teacher or WOU library staff member.

  • Note: Students under high school age are allowed to use Hamersly Library computers, books, and all other resources only when accompanied by a parent, legal guardian or teacher.

Procedures for community users, including authorized high school students
Sign in at the Information Desk.
Use is limited. You will be asked to relinquish the workstation at any time if it is needed by a primary user.
Pay for your printed pages at the Checkout Desk. Printing costs for community users are five cents per printed side of each page.
All users of U.S. government information may access the workstations without any of the restrictions outlined above.



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Printer Troubleshooting

Following the steps below will typically resolve each situation

“The printer in (location) won’t print.”

Ink Sticks Jammed Message

“Replace Maintenance Kit in ­­­­____ # of pages”

Long Code Error (The printer displays ERROR and a string of numbers)

Insert Legal Size Paper

To map a printer

To print single-sided

Printer makes a loud clicking/grinding noise

Paper Jam

Printing from the Macs

Printing during server outages

All print jobs are coming out of only one printer in the bank.

Jobs are backed up in the print queue (Usually happens in 106)

“The printer in (location) won’t print.

  1. Ask patron which printer they sent the document to. If they say “I dunno” then open the print dialog in their document and see if they accidentally chose a printer in another building.
  2. Check patron’s print credits

  3. Check for error codes on printer screen. If it is asking you to load a specific type of paper (i.e. 11x14), then the patron will need to resize their document to 8.5x11.
  4. Check the paper tray to make sure it is not overloaded.

  5. Is the patron printing from a web browser? If so, have them download the document and try again (Moodle and Adobe are notorious for not printing from a web browser).
  6. Check the print queue to see if jobs are backed up (106 and the Alcove printers are notorious for stuck queues).

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Ink Sticks Jammed Message

  1. Open the ink loader tray

  2. Slide the ink sticks up to the top and let them fall back into place manually. The printer has an ink gate at the top that should click open or closed when you move an ink stick to it.

  3. Try opening and closing the ink loader tray. Sometimes that will remove the message.
  4. Restart the printer

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“Replace Maintenance Kit in ­­­­____ # of pages”

  1. Take down the WOU number
  2. Call UCS and request a maintenance kit for the Xerox 8870 printers.

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Long Code Error (The printer displays ERROR and a string of numbers)

  1. Take down the WOU number and the error number.
  2. Call UCS
  3. Remove Ethernet cable from printer and place ‘Out of Service’ sign on it.

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Insert Legal Size Paper

  1. We don’t have legal size paper for patron use. If they want to print legal, they have to supply the paper themselves.
  2. To cancel the job, press the red button on the printer.

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To map a printer

  1. Open the Start Menu
  2. Search \\hood
  3. Double click on the desired printer

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To print single-sided

  1.       Select “Print one-sided” on the print menu

  2.       OR uncheck the print double-sided box on the print menu
  3.       OR select “properties” then select “One-Sided Print” from the drop-down menu

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Printer makes a loud clicking/grinding noise

  1.       Take down the WOU number
  2.       Call UCS
  3.       Remove Ethernet cable from printer and place ‘Out of Service’ sign on it.

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Paper Jam

  1.       Consult the screen to see where the jam is
  2.       Open the appropriate door

  3.       Gently remove the paper
    • If you can’t get the paper out, call UCS
  4.       Close the door and try again.
  5.       If paper jams persist, call UCS. Remove Ethernet cable from printer and place ‘Out of Service’ sign on it.

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Printing from the Macs

  1. Have the patron input their own username and password in the permission box
  2. If that doesn’t work, hit cancel. Sometimes the job will send anyway.
  3. If it won’t print, send the patron to a PC or VDI
  4. Restart Mac unit.

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Printing during server outages

  • If the VDIs are down, patrons can still print from any of the physical PC units (copy center and DMC) and from the Macs if they’re being agreeable.

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,All print jobs are coming out of only one printer in the bank.

  • Call UCS to have them “reset the print load balance”

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Jobs are backed up in the print queue (Usually happens in 106)

  •       Call UCS

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Copier Instructions

Make a Copy

Scan to Email

To Make a Copy:


1.      If screen is black, press ‘Energy Saver’ button at top-right of pad.

2.      Select “Copier” on the home page

3.      Place change in the coin box. $0.10 per page.

4.      Lift the cover

5.      Place the document face-down on the glass aligned with the upper left corner

6.      Close the cover


         a.       Press the green “Start” button

         b.      Repeat the process for any other pages


         a.       Select 2-sided on the bottom row on the touch screen 2-2

         b.      Press the green “Start” button

         c.       Lift the cover

         d.      Flip the document to the second side

         e.       Close the cover

         f.       Press the green “Start” button again

         g.      The copy will now print

         h.      Repeat the process for any other pages


         a.       A message will pop up saying that the copier could not automatically detect the document size and prompt for a manual choice. Choose 8.5x11

10.  When all pages have been copied, press the button on top of the coin box to dispense change

11.  Press “Home” on the machine to return to the home page



To Scan to Email

1.      If screen is black, press ‘Energy Saver’ button at top-right of pad.

2.      Select “Scanner” on the home page

3.      Choose “manual entry” and input the email address to which you wish to send the scans

4.      To Scan from the Document Bed

         a.       Lift the cover

         b.      Place the document face-down on the glass aligned with the upper left corner

         c.       Close the cover

         d.      If the document is not 8 ½ x 11, select “Scan Settings” on the left side, then “Scan Size” and choose the appropriate size for your document.

         e.       Hit OK, then press the green “Start” button

         f.       If you would like to scan more pages on the same document, place the next page on the glass, close the cover, and push “Start” again

         g.      When all pages have been scanned, press the “#” key to send.

5.      To Scan from the Document Feed

         a.       Place the document(s) in the feed tray

         b.      The tray will rise automatically

         c.       Press the green “start” button when ready to scan

         d.      The documents will send automatically after the last page is scanned

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Common Problems with VDIs

Access to VMWare (the VDI desktop)

Anyone can access the desktop used on the VDI terminals from another computer or mobile device.  Use a browser to type in  [Print handout provides more info on logging in this way compared to the Terminal Server]

VDI "Cannot Connect to the Server"

  1. Check the Ethernet connection at the wall and at the machine to make sure the cable is firmly plugged in.
    • The active wall port is typically marked and is usually the most right (2-port), or top-right (4-port). If VDi connection error persists, try another port.
  2. Make sure that the server is set to "".
    • Press the power button on the unit to reset it to the server selection screen. There is a dropdown menu for server selection. "" should be the default choice.

 VDI Screen is Black or "Flashes On" and Goes Black

  1. If it is flashing a black screen, then the unit is having problems connecting to VDI management at UCS. Check that Ethernet connection is secure (described above) and that the video cable is securely plugged in.
  2. If those things are correct, then contact UCS to have the unit connection reestablished. If the problem persists, then UCS will replace the unit.

VDI Won't Allow Additional Logins

Connecting to, either directly through the VDI terminals or remotely, sends the login to one of two sub-servers. If the wouvdi address is not accepting new logins, try the direct addresses of the sub-servers:  and . To do this on the VDI machines, hit the Cancel button on the login page, and then type* one server address, and continue with PawPrint if it's accessible. If not, try the other address. 
*the sub-server addresses will not appear in the drop-down menu.  

Invalid 'Database' and other Errors on VDI Machines

Occasionally when a user logs off of the VDI, the unit will exit all the way out to the Windows login screen (blue sky) instead of the standard VDI one (gray). If somebody attempts to login from the standard Windows screen, they will get some type of ‘database’ error. When this occurs, or you walk past a computer hanging out at the Windows login, use the little red button at the bottom-right corner of the screen to restart the unit. This should alleviate the error and return the computer to the gray VDI login screen after a few moments. 

VDI "Invalid Certificates"

If a computer will not let a user login and states that the machine has 'certificate' error, then UCS needs to be notified of the offending unit so they can remotely fix it. To do so they will need the IP address of the unit which can be found at the very top-left hand corner of the VDI login screen under Options --> Configuration. They should be able to fix it shortly.

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Remote Access

Which should I use? VDI or the Terminal Server?

VDI has newer versions of the Windows operating system and the Microsoft Office suite of programs. Some specialized software lives on VDI, while other software is only on the Terminal Server. Decide which option is best suited to your needs with this chart, and then proceed with the appropriate instructions (reverse side)


Terminal Server

Windows 7

Microsoft Office 2013


Adobe Digital Editions



Python 3.4

Windows XP

Microsoft Office 2007


Adobe Creative Suite 4 (CS4)

     - Photoshop          - Adobe Acrobat

     - Illustrator            - Dreamweaver




  1. Open a web browser, and type in the address:
  2. Select VMWare Horizon HTML Access.  
  3. Login with your WOU Pawprint ID/Password. Domain should say ‘MASH’. Click Sign In.
  4. Click  ‘Lab Stations’. You are now connected to the VDI desktop.
  5. When you are done, end your remote session with           Windows Start Log off.

As an alternative to web access, you can download a VMWare Horizon Client from
The client “offers better performance and features.”

  • After the program is installed, open up the VMware Horizon Client
  • Click ‘+ New Server’, type ‘’ and Connect. Login steps are the same as above.
  • When finished, end your remote session with Windows Start Log off.


Terminal Server

  1. Mac users: download and install Microsoft Remote Desktop from the Mac App Store.
  2. On a PC, click          Windows Start. In the Search programs and files box, type Remote Desktop Connection and open the program. On a Mac, use the Finder to locate Microsoft Remote Desktop and open the program
  3. In Computer, type
  4. Click Connect. You may get a message asking if you trust the connection. Click Connect again.
  5. Login using your WOU Pawprint ID/Password. Type ‘MASH’ in the third field and click OK.
  6. When you are done, end your remote session with Windows Start Log off.

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Computer Monitors

Flipped Screen

If you find a computer that has a flipped screen (vertical to horizontal), we've found that right clicking the desktop and then going to Screen Resolution and selecting Landscape from the Orientation drop-down menu will make the screen become horizontal again.

Dual Display on a Mac

When hooking up a Mac to a second monitor or to the projector displays in the conference rooms, click on the apple in the top left corner. Click on System Preferences and then Display. Click on the button that says "Detect Displays" and the computer should automatically detect and utilize the connected second display.

Squished or Squeezed Display

If the display appears distorted, that means someone has changed the aspect ratio. To resolve the problem, use the buttons on the right of the screen above the power button to access the menu, go to "display settings" and click "reset settings."

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Network Drives

Finding and Restoring Lost, Missing, or Deleted Files

Campus network users can now find deleted or lost files themselves without requesting assistance from UCS. The process is called Snapshot. A how-to tutorial for doing so on both Macs and PCs is at
/>Basically, the user goes to H:\~snapshot (on a PC) or
Connect to Server--> smb://
with username changed and the letter "k" changed to first letter of username (on a Mac).

If the file still doesn't show up, try this technique: If someone has downloaded something from the internet and then saved without specifying the location- check this path to find the missing file: 
C:\Documents and Settings\"user name"\Local Settings\Temp. The "Local Settings" folder is often hidden, so if you don't see it- navigate to the "user name" folder (specific to each user), go to: Tools >> Folder Options >> View >> Hidden Files and Folders >> and make sure "Show hidden files and folders" is selected. Alternately, you can just copy and paste the path from above into the address bar within My Computer (but be sure to replace "user name"). This is computer-specific, so you'll have to try this on the computer where the patron was working. 

Mapping Network Drives that don't Automatically Show Up

In Windows
To map a network drive, go to My Computer -> Map Network Drive -> indicate the drive letter you need to map to -> type the address in the Folder blank -> Finish.

In Mac

  1. In the Go menu on your Mac, choose "Connect To Server". This should pop up a box where you can put in an address.
  2. Type in the address for either your private drive or your web drive, (common addresses are below). 
  3. An icon should appear on the desktop; click on it to get to your files.


The most common drive addresses follow:
H: WINDOWS - \home(first letter of username)\(username)\(username) (example for Billy - username bthornton06. \\bthornton06\bthornton06)
H: MAC - smb://home(first letter of username) (example for Billy - username bthornton06. smb://
I: \\groupj\library_media_services
K: \\class
X: \\xdrive

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