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Hamersly Library

Information and Reference Desk: Technology

For students and staff of the information/reference desk

Guest Wireless Access

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Guest Wireless Access

Please note that wou-guest-open is not a secure wireless network – there is no encryption. Others could potentially “see” passwords and other information. This is similar to some “coffee house” networks. A user does not have to download any software or have the laptop checked for security software or operating system updates before accessing the wou-guest-open wireless network. You should inform guests about the unsecure nature of this network.


  • Open the network connections and select ‘wou-guest-open
  • They will be directed to a log in screen


  • Have them select “register for WOU Guest Wifi”
  • It will ask them to supply their name, email address, and phone number.
  • Then they must read through the terms and conditions. (It must be scrolled completely to the bottom for the “accept” button to appear)
  • Once they have read and accepted them, the “register” button becomes active and they can select it.


  • A message will be sent to their email and as a text message containing their username and password. These will become active shortly after submission (it may take a few moments).

To ensure the security of their information, guest users should make sure that the Network Location for ‘wou-guest-open’ is set to ‘Public Network’



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Table of Contents

Print Server

Print Credits

Pamphlet Printing

Bypass Printing

Loading Paper

Paper Jams

Low Ink

Printing from SPSS/SAS

Printing from Personal Laptops




Choose a Printer:

The VDI workstations in the library will have 'OneNote16' as their default printer. This tends to be confusing for students who are printing for the first time. Show patrons how to select a printer in the library (Lab HL-Ref, HL-Color, HL-Alcove, or HL-108).  The color printer debits more than the black and white (color = 5credits, B&W = 1credit).


Checking Print Credits:

Print credit balance will be shown on the patron's Portal page. From there, they may also purchase additional print credits if they do not have enough to complete their print job. 



Pamphlet Style Printing:

To print a double sided document with both sides oriented like a pamphlet, select your printer and then click Preferences or Properties. There is an option under single-sided or double-sided printing that says "Flip on Short Edge." Select this option and your document will print with tops to tops and bottoms to bottoms.


Printing on Custom Paper:

In the print dialog, after choosing your printer, click 'Printer Properties', 'Select by Tray',  and choose 'Bypass Tray'.

Hit 'OK' to close the pop-up menu and 'Print' to initiate the custom print job.

Go to the set of printers you've chosen for manual feed printing. One of them will have an on-screen prompt to insert paper in the manual feed tray. Open the manual feed in the front and place the custom paper face up. The printer should grab the paper and start printing automatically.


NOTE: we do not provide cardstock, or any other alternate paper types. Patrons must bring their own.


Loading Paper

  1. Open the tray needing paper
  2. Take out a new ream of paper, unwrap it, and load it into the paper tray. If the tray was empty, the entire ream should fit inside. 
  3. Make sure that all the paper guides are adjusted and push the tray back in.
  4. The printer will ask you to verify the size of the paper you put in it (8.5x11). Click 'Ok' and the printer will return to its normal state
  5. Recycle the ream wrapper.


Printer jams:

There are only two places for a paper jam to occur: the paper load tray, and the rear cover.

If a jam occurs in the paper tray, you'll need to remove the tray then gently pull the paper out of the rollers.

If the jam is located in the rear, release the rear hatch and gently pull the paper out of the rollers.



Ink low / Ink out:

UCS checks the printers periodically to make sure that ink levels are okay. If you see an ink low/out message, notify your supervisor so that they can keep an eye on it. 


Printing from SPSS/SAS

SPSS is available on the VDI computers. SAS is currently only available through the Terminal Server ( Patrons should be able to print to all printers from the Terminal Server.


Printing from Personal Laptops

Due to security concerns, UCS has disabled the ability to map personal laptops to any of the print servers. If a patron would like to have something printed, they can  access a browser version of the VDI client at This will allow them to print any materials saved on their H: drive, an email address, Google Drive, etc., to a library printer.

Alternatively, if the patron uses the software version of VDI (available for download at, the patron will have the option to connect their "local resources" to the VDI client when signing in (see below). If they choose 'Allow', then all files saved locally on their laptop will be accessible for viewing, editing, printing, etc.



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Computer Workstation Use Policy

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Computer Workstation Use Policy

Hamersly Library provides access to the reference area workstations for educational purposes including reference, research and class assignments. The Library adheres to Western’s policy for Acceptable Use of Computing Resources.

Primary Users
Students, faculty and staff of Western Oregon University
are considered primary users and will be given priority in the use of the workstations. High school students who are also enrolled in classes at Western are considered primary users. Use is limited to 30 minutes if other primary users are waiting.

Community Users
Community members, eighteen years of age and older may use the workstations for educational purposes, but only during hours of low use when workstations are still available to primary users.

High School Students
High school students may have community user privileges only if accompanied by a parent, legal guardian, or teacher, or with identification showing they are part of a WOU sponsored program, or with pre-arranged permission slips from a teacher or WOU library staff member.

  • Note: Students under high school age are allowed to use Hamersly Library computers, books, and all other resources only when accompanied by a parent, legal guardian or teacher.

Procedures for community users, including authorized high school students
Sign in at the Information Desk.
Use is limited. You will be asked to relinquish the workstation at any time if it is needed by a primary user.
Pay for your printed pages at the Checkout Desk. Printing costs for community users are five cents per printed side of each page.
All users of U.S. government information may access the workstations without any of the restrictions outlined above.

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Copier Instructions

Make a Copy

Scan to Email

To Make a Copy:


1.      If screen is black, press ‘Energy Saver’ button at top-right of pad.

2.      Select “Copier” on the home page

3.      Place change in the coin box. $0.10 per page.

4.      Lift the cover

5.      Place the document face-down on the glass aligned with the upper left corner

6.      Close the cover


         a.       Press the green “Start” button

         b.      Repeat the process for any other pages


         a.       Select 2-sided on the bottom row on the touch screen 2-2

         b.      Press the green “Start” button

         c.       Lift the cover

         d.      Flip the document to the second side

         e.       Close the cover

         f.       Press the green “Start” button again

         g.      The copy will now print

         h.      Repeat the process for any other pages


         a.       A message will pop up saying that the copier could not automatically detect the document size and prompt for a manual choice. Choose 8.5x11

10.  When all pages have been copied, press the button on top of the coin box to dispense change

11.  Press “Home” on the machine to return to the home page



To Scan to Email

1.      If screen is black, press ‘Energy Saver’ button at top-right of pad.

2.      Select “Scanner” on the home page

3.      Choose “manual entry” and input the email address to which you wish to send the scans

4.      To Scan from the Document Bed

         a.       Lift the cover

         b.      Place the document face-down on the glass aligned with the upper left corner

         c.       Close the cover

         d.      If the document is not 8 ½ x 11, select “Scan Settings” on the left side, then “Scan Size” and choose the appropriate size for your document.

         e.       Hit OK, then press the green “Start” button

         f.       If you would like to scan more pages on the same document, place the next page on the glass, close the cover, and push “Start” again

         g.      When all pages have been scanned, press the “#” key to send.

5.      To Scan from the Document Feed

         a.       Place the document(s) in the feed tray

         b.      The tray will rise automatically

         c.       Press the green “start” button when ready to scan

         d.      The documents will send automatically after the last page is scanned

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Common Problems with VDIs

Anyone can access the desktop used on the VDI terminals from another computer or mobile device.  Use a browser to type in  [Print handout provides more info on logging in this way compared to the Terminal Server]

VDI "Cannot Connect to the Server"

  1. Check the Ethernet connection at the wall and at the machine to make sure the cable is firmly plugged in.
    • The active wall port is typically marked and is usually the most right (2-port), or top-right (4-port). If VDi connection error persists, try another port.
  2. Make sure that the server is set to "".
    • Press the power button on the unit to reset it to the server selection screen. There is a dropdown menu for server selection. "" should be the default choice.

 VDI Screen is Black or "Flashes On" and Goes Black

  1. If it is flashing a black screen, then the unit is having problems connecting to VDI management at UCS. Check that Ethernet connection is secure (described above) and that the video cable is securely plugged in.
  2. If those things are correct, then contact UCS to have the unit connection reestablished. If the problem persists, then UCS will replace the unit.

VDI Won't Allow Additional Logins

Connecting to, either directly through the VDI terminals or remotely, sends the login to one of two sub-servers. If the wouvdi address is not accepting new logins, try the direct addresses of the sub-servers:  and . To do this on the VDI machines, hit the Cancel button on the login page, and then type* one server address, and continue with PawPrint if it's accessible. If not, try the other address. 
*the sub-server addresses will not appear in the drop-down menu.  

Invalid 'Database' and other Errors on VDI Machines

Occasionally when a user logs off of the VDI, the unit will exit all the way out to the Windows login screen (blue sky) instead of the standard VDI one (gray). If somebody attempts to login from the standard Windows screen, they will get some type of ‘database’ error. When this occurs, or you walk past a computer hanging out at the Windows login, use the little red button at the bottom-right corner of the screen to restart the unit. This should alleviate the error and return the computer to the gray VDI login screen after a few moments. 

VDI "Invalid Certificates"

If a computer will not let a user login and states that the machine has 'certificate' error, then UCS needs to be notified of the offending unit so they can remotely fix it. To do so they will need the IP address of the unit which can be found at the very top-left hand corner of the VDI login screen under Options --> Configuration. They should be able to fix it shortly.

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Remote Access

Which should I use? VDI or the Terminal Server?

VDI has newer versions of the Windows operating system and the Microsoft Office suite of programs. Some specialized software lives on VDI, while other software is only on the Terminal Server. Decide which option is best suited to your needs with this chart, and then proceed with the appropriate instructions (reverse side)


Terminal Server

Windows 7

Microsoft Office 2016


Adobe Digital Editions



Python 3.4

Windows 8 Server

Microsoft Office 2016

SAS 9.4

Maple 2016




  1. Open a web browser, and type in the address:
  2. Select VMWare Horizon HTML Access.  
  3. Login with your WOU Pawprint ID/Password. Domain should say ‘MASH’. Click Sign In.
  4. Click  ‘Lab Stations’. You are now connected to the VDI desktop.
  5. When you are done, end your remote session with           Windows Start Log off.

As an alternative to web access, you can download a VMWare Horizon Client from
The client “offers better performance and features.”

  • After the program is installed, open up the VMware Horizon Client
  • Click ‘+ New Server’, type ‘’ and Connect. Login steps are the same as above.
  • When finished, end your remote session with Windows Start Log off.

Terminal Server (only accessible from VDI)

  1. Open the 'Terminal Server' shortcut on the homescreen.
  2. In Computer field type:
  3. Click Connect. You may get a message asking if you trust the connection. Click Connect again.
  4. Login using your WOU Pawprint ID/Password. Type ‘MASH’ in the third field and click OK.
  5. When you are done, end your remote session with Windows Start Log off.

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Network Drives

Finding and Restoring Lost, Missing, or Deleted Files

Campus network users can now find deleted or lost files themselves without requesting assistance from UCS. The process is called Snapshot. A how-to tutorial for doing so on both Macs and PCs is at
/>Basically, the user goes to H:\~snapshot (on a PC) or
Connect to Server--> smb://
with username changed and the letter "k" changed to first letter of username (on a Mac).

If the file still doesn't show up, try this technique: If someone has downloaded something from the internet and then saved without specifying the location- check this path to find the missing file: 
C:\Documents and Settings\"user name"\Local Settings\Temp. The "Local Settings" folder is often hidden, so if you don't see it- navigate to the "user name" folder (specific to each user), go to: Tools >> Folder Options >> View >> Hidden Files and Folders >> and make sure "Show hidden files and folders" is selected. Alternately, you can just copy and paste the path from above into the address bar within My Computer (but be sure to replace "user name"). This is computer-specific, so you'll have to try this on the computer where the patron was working. 

Mapping Network Drives that don't Automatically Show Up

In Windows
To map a network drive, go to My Computer -> Map Network Drive -> indicate the drive letter you need to map to -> type the address in the Folder blank -> Finish.

In Mac

  1. In the Go menu on your Mac, choose "Connect To Server". This should pop up a box where you can put in an address.
  2. Type in the address for either your private drive or your web drive, (common addresses are below). 
  3. An icon should appear on the desktop; click on it to get to your files.


The most common drive addresses follow:
H: WINDOWS - \home(first letter of username)\(username)\(username) (example for Billy - username bthornton06. \\bthornton06\bthornton06)
H: MAC - smb://home(first letter of username) (example for Billy - username bthornton06. smb://
I: \\groupj\library_media_services
K: \\class
X: \\xdrive

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