Please note that wou-guest-open is not a secure wireless network – there is no encryption. Others could potentially “see” passwords and other information. This is similar to some “coffee house” networks. A user does not have to download any software or have the laptop checked for security software or operating system updates before accessing the wou-guest-open wireless network. You should inform guests about the unsecure nature of this network.
PATRON LOGIN STEPS:
To ensure the security of their information, guest users should make sure that the Network Location for ‘wou-guest-open’ is set to ‘Public Network’
Choose a Printer:
At this time, library workstations default to a pdf maker or The Fee payment Computer. This tends to be confusing for students who are printing for the first time. Show patrons how to select a printer in the library (Lab HL-Ref, HL-Color, HL-Alcove, or HL-108). The color printer debits more than the black and white (color = 5credits, B&W = 1credit).
Checking Print Credits:
Go to www.wou.edu/printers. The student will be prompted to login using the network username and password. Logging into WOU Online will also allow the student to see how many print credits they have available.
Pamphlet Style Printing:
To print a double sided document with both sides oriented like a pamphlet, select your printer and then click Preferences or Properties. There is an option under single-sided or double-sided printing that says "Flip on Short Edge." Select this option and your document will print with tops to tops and bottoms to bottoms.
Printing on Custom Paper:
In the print dialog, after choosing your printer, go into properties and choose "Manual Feed." Then select the type of paper the patron is printing on, and hit print.
Go to the printer you selected and you will find the notification light is green and the screen says to open the manual feed tray. Open the manual feed in the front and place the custom paper inside. The printer should grab the paper and start printing automatically.
NOTE: we do not provide cardstock, or any other alternate paper types. Patrons must bring their own.
Printing from SPSS/SAS
One method is to Save As... from SPSS to an Excel file. Save the resulting file on the H drive and then open and print that file.
SPSS is available on the VDI computers, so students should not access it through the Terminal Server. SAS is only available through the Terminal Server. If a patron needs to print from SAS, have them output the file as a .rtf (Microsoft Word) file on their H: drive. Then open it in the normal VDI and print from there.
When/how to load paper:
You will know that a printer needs paper if the digital screen says Load Tray 3 (or any other tray). You can get the paper from the cabinet below the reference desk.
Open the front of the printer using the tab on the front door. Usually the paper will be there, if not, pull out the paper trays and inspect for jammed paper. Remove the jammed paper and put the machine back together. This will usually fix a jam.
Ink low / Ink out:
All the printers are checked periodically to make sure that they are loaded with solid ink blocks. If you see an ink low/out message, open the ink drawer at the top of the printer and determine which ink blocks need loaded. Replacement blocks are located in the bottom cabinets immediately behind the reference desk.
Replacing ink blocks:
Each color block has its own specific shelving column in the printer so make sure you’re loading the correct one in each area; the printer lid is labeled to show which ones go where. Take a tray of blocks with you and reload the block columns. When you are done, close the printer lid and recycle any plastic or boxing.
Replacing Maintenance Kits:
Occasionally the printer will request you to replace the maintenance kit. Replacement parts can also be found in the bottom cabinets immediately behind the reference desk. Take the new maintenance kit out of the box, pop open the door on the right side of the printer (as you’re facing it), and pull out the old kit. Place the old kit in the box and replace it with the new one. If left on its side or upside down, the old kit will leak, so mark which side is up on the box and place it on the recycling rack in the loading dock room.
If you use the last maintenance kit, notify one of the staff members so that they can request more from UCS.
Printing from Personal Laptops
Due to security concerns, UCS has disabled the ability to map personal laptops to any of the print servers. If a patron would like to have something printed, they can access a browser version of the VDI client at https://wouvdi.wou.edu . This will allow them to print any materials saved on their H: drive or from an email address to a library printer.
The refund slips are located at the Information desk in the file drawer. Under 'forms' there is a file called 'Print credit forms'.
Put completed forms in supervisor's in-basket and she will email the request to email@example.com.
Purchasing print credits
Students can purchase print credits through the wolf web.
To access wolf web:
The student can pay the charge at the cashier's office or be billed during the monthly billing cycle.
Staff members are no longer given print credits. If a staff member wishes to print to a public printer, then they will have to purchase print credits through the Portal.
Computer Workstation Use Policy
Hamersly Library provides access to the reference area workstations for educational purposes including reference, research and class assignments. The Library adheres to Western’s policy for Acceptable Use of Computing Resources.
Students, faculty and staff of Western Oregon University are considered primary users and will be given priority in the use of the workstations. High school students who are also enrolled in classes at Western are considered primary users. Use is limited to 30 minutes if other primary users are waiting.
Community members, eighteen years of age and older may use the workstations for educational purposes, but only during hours of low use when workstations are still available to primary users.
High School Students
High school students may have community user privileges only if accompanied by a parent, legal guardian, or teacher, or with identification showing they are part of a WOU sponsored program, or with pre-arranged permission slips from a teacher or WOU library staff member.
Note: Students under high school age are allowed to use Hamersly Library computers, books, and all other resources only when accompanied by a parent, legal guardian or teacher.
Procedures for community users, including authorized high school students
Sign in at the Information Desk.
Use is limited. You will be asked to relinquish the workstation at any time if it is needed by a primary user.
Pay for your printed pages at the Checkout Desk. Printing costs for community users are five cents per printed side of each page.
All users of U.S. government information may access the workstations without any of the restrictions outlined above.
|Printer makes a loud clicking/grinding noise|
1. If screen is black, press ‘Energy Saver’ button at top-right of pad.
2. Select “Copier” on the home page
3. Place change in the coin box. $0.10 per page.
4. Lift the cover
5. Place the document face-down on the glass aligned with the upper left corner
6. Close the cover
7. IF THE DOCUMENT IS ONE-SIDED
a. Press the green “Start” button
b. Repeat the process for any other pages
8. IF THE DOCUMENT IS DOUBLE-SIDED
a. Select 2-sided on the bottom row on the touch screen 2-2
b. Press the green “Start” button
c. Lift the cover
d. Flip the document to the second side
e. Close the cover
f. Press the green “Start” button again
g. The copy will now print
h. Repeat the process for any other pages
9. IF THE DOCUMENT IS A NON-STANDARD SIZE (I.E. PASSPORT OR PHOTO ID)
a. A message will pop up saying that the copier could not automatically detect the document size and prompt for a manual choice. Choose 8.5x11
10. When all pages have been copied, press the button on top of the coin box to dispense change
11. Press “Home” on the machine to return to the home page
1. If screen is black, press ‘Energy Saver’ button at top-right of pad.
2. Select “Scanner” on the home page
3. Choose “manual entry” and input the email address to which you wish to send the scans
4. To Scan from the Document Bed
a. Lift the cover
b. Place the document face-down on the glass aligned with the upper left corner
c. Close the cover
d. If the document is not 8 ½ x 11, select “Scan Settings” on the left side, then “Scan Size” and choose the appropriate size for your document.
e. Hit OK, then press the green “Start” button
f. If you would like to scan more pages on the same document, place the next page on the glass, close the cover, and push “Start” again
g. When all pages have been scanned, press the “#” key to send.
5. To Scan from the Document Feed
a. Place the document(s) in the feed tray
b. The tray will rise automatically
c. Press the green “start” button when ready to scan
d. The documents will send automatically after the last page is scanned
Table of contents
1.1.6. VDI "Invalid Certificates"
Anyone can access the desktop used on the VDI terminals from another computer or mobile device. Use a browser to type in https://wouvdi.wou.edu [Print handout provides more info on logging in this way compared to the Terminal Server]
VDI Screen is Black or "Flashes On" and Goes Black
Connecting to wouvdi.wou.edu, either directly through the VDI terminals or remotely, sends the login to one of two sub-servers. If the wouvdi address is not accepting new logins, try the direct addresses of the sub-servers: mrfreeze.wou.edu and catwoman.wou.edu . To do this on the VDI machines, hit the Cancel button on the login page, and then type* one server address, and continue with PawPrint if it's accessible. If not, try the other address.
*the sub-server addresses will not appear in the drop-down menu.
Occasionally when a user logs off of the VDI, the unit will exit all the way out to the Windows login screen (blue sky) instead of the standard VDI one (gray). If somebody attempts to login from the standard Windows screen, they will get some type of ‘database’ error. When this occurs, or you walk past a computer hanging out at the Windows login, use the little red button at the bottom-right corner of the screen to restart the unit. This should alleviate the error and return the computer to the gray VDI login screen after a few moments.
If a computer will not let a user login and states that the machine has 'certificate' error, then UCS needs to be notified of the offending unit so they can remotely fix it. To do so they will need the IP address of the unit which can be found at the very top-left hand corner of the VDI login screen under Options --> Configuration. They should be able to fix it shortly.
VDI has newer versions of the Windows operating system and the Microsoft Office suite of programs. Some specialized software lives on VDI, while other software is only on the Terminal Server. Decide which option is best suited to your needs with this chart, and then proceed with the appropriate instructions (reverse side)
Microsoft Office 2013
Adobe Digital Editions
Microsoft Office 2007
Adobe Creative Suite 4 (CS4)
- Photoshop - Adobe Acrobat
- Illustrator - Dreamweaver
As an alternative to web access, you can download a VMWare Horizon Client from https://wouvdi.wou.edu.
The client “offers better performance and features.”
If you find a computer that has a flipped screen (vertical to horizontal), we've found that right clicking the desktop and then going to Screen Resolution and selecting Landscape from the Orientation drop-down menu will make the screen become horizontal again.
Dual Display on a Mac
When hooking up a Mac to a second monitor or to the projector displays in the conference rooms, click on the apple in the top left corner. Click on System Preferences and then Display. Click on the button that says "Detect Displays" and the computer should automatically detect and utilize the connected second display.
Squished or Squeezed Display
If the display appears distorted, that means someone has changed the aspect ratio. To resolve the problem, use the buttons on the right of the screen above the power button to access the menu, go to "display settings" and click "reset settings."
Campus network users can now find deleted or lost files themselves without requesting assistance from UCS. The process is called Snapshot. A how-to tutorial for doing so on both Macs and PCs is at
/>Basically, the user goes to H:\~snapshot (on a PC) or
Connect to Server--> smb://homek.wou.edu/kincanj/kincanj/~snapshot
with username changed and the letter "k" changed to first letter of username (on a Mac).
If the file still doesn't show up, try this technique: If someone has downloaded something from the internet and then saved without specifying the location- check this path to find the missing file:
C:\Documents and Settings\"user name"\Local Settings\Temp. The "Local Settings" folder is often hidden, so if you don't see it- navigate to the "user name" folder (specific to each user), go to: Tools >> Folder Options >> View >> Hidden Files and Folders >> and make sure "Show hidden files and folders" is selected. Alternately, you can just copy and paste the path from above into the address bar within My Computer (but be sure to replace "user name"). This is computer-specific, so you'll have to try this on the computer where the patron was working.
Mapping Network Drives that don't Automatically Show Up
To map a network drive, go to My Computer -> Map Network Drive -> indicate the drive letter you need to map to -> type the address in the Folder blank -> Finish.
The most common drive addresses follow:
H: WINDOWS - \home(first letter of username).wou.edu\(username)\(username) (example for Billy - username bthornton06. \homeb.wou.edu\bthornton06\bthornton06)
H: MAC - smb://home(first letter of username).wou.edu/(username) (example for Billy - username bthornton06. smb://homeb.wou.edu/bthornton06)